Shipping and Returns

Shipping & Returns

At Jullist Avenue, each custom piece is made with intention, care, and precision. Below you'll find all the details regarding how we ship, process, and handle custom orders.

All custom and personalized embroidery orders are final sale. We do not accept returns or exchanges on these items due to their bespoke nature.

If you need to make any changes to your order, please contact us immediately at info@jullist.com. We begin processing and stitching your order shortly after the item arrives. Once embroidery has started, we may not be able to accommodate edits or cancellations.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery by emailing info@jullist.com. Include your order number, a description of the issue, and clear photos. We are happy to help and create a replacement order if any issue occurs.

We are unable to process return requests submitted after the 48-hour window, as embroidery work is time-sensitive and custom-made.

We pride ourselves with our exeptional embroidery turnaround. Embroidery typically begins within 24–48 hours. We aim to complete and ship all custom orders within 2–3 business days.

You will receive a confirmation email with tracking information as soon as your order has shipped. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

We proudly ship worldwide. Shipping rates and delivery times may vary depending on your location and chosen shipping method at checkout.

For any additional questions regarding your order, please reach out to info@jullist.com. We’re here to help and ensure your experience is seamless from start to finish.